About
The Machine Girl Store is run in partnership with terrible* across the US and UK.
Product Pricing
As a company operating at a global level we can face a number of charges when crossing borders that can affect everything from shipping to your home to manufacturing actual products. US tariffs have increased costs to consumers across the globe, but the US prices have been more dramatically affected. While tariffs are in place in the US, we expect to see increased costs to end customers, but we are doing our best to try and ensure we continue to provide value, but we have no control over the policies in place
Sourcing
terrible* and Machine Girl work together to try and deliver quality products to fans that are made in living wage factories, around the globe. Our factories include printers, embroiderers, dye houses and blank t-shirt manufacturers.Both Machine Girl and terrible* endeavor to provide value for money for fairly made products.
SHIPPING
US Shipping
In the US shipping zones determine cost by measuring the distance a package travels from the origin ZIP code, with each zone representing a specific mileage radius from the starting point. Costs increase with each zone, but weight also plays a significant role, with heavier packages seeing a more dramatic increase in price across zones. We are not responsible for the pricing set by carriers but do endeavor to ensure that shipping costs and packaging materials are matched to their actual cost. It is worth noting that our US warehouse is located in North Carolina.
International Shipping
terrible* and Machine Girl have warehouses in the US and the UK. We do our best to match exact costs of shipping and packaging provided by carriers, but some destinations are more expensive to ship to from our warehouse locations.
CUSTOMER SERVICE
Please email hi@terrible.group for all customer service queries.
Please ensure you include your name and order number so we can assist you as quickly as possible.
We endeavor to reply to customer service emails we receive within 72 hours Monday-Friday only. Please expect extended response times over international public holidays, on weekends and outside of UK business hours. During busier/peak times (Christmas, Black Friday etc) Customer Service we will inform you of average wait times for response with an auto-reply message.
Please note that we are unable to respond to customer service requests from social media comments, but we can reply from direct messages, but response times are slower. The quickest way to reach is us via our customer service email hi@terrible.group